For one-off session :
You can reschedule your booking by accessing the booking details under Your Bookings in the app .
You are not allowed to reschedule the booking via the self service portal with less than 48 hours advance notice.
For recurring sessions :
You are not allowed to reschedule the booking via the app.
Do reach out to us through one of the following channels should you need to reschedule your booking with less than 48 hours advance notice or if you are a recurring customer :
1. Email to firstname.lastname@example.org from your registered email with Helperoo stating your request.
3. Whatsapp your request to +65 8407 8407.
4. Leave a message under Leave Message in the app.
*Rescheduling charges may apply for rescheduling of booking with less than 48 hours advance notice.