How do I change the date / time for my booking? Follow

For one-off session : 

You can reschedule your booking by accessing the booking details under Your Bookings in the app .

You are not allowed to reschedule the booking via the self service portal with less than 48 hours advance notice.

For recurring sessions : 

You are not allowed to reschedule the booking via the app.

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Do reach out to us through one of the following channels should you need to reschedule your booking with less than 48 hours advance notice or if you are a recurring customer : 

1. Email to support@helperoo.com.sg from your registered email with Helperoo stating your request.

3. Whatsapp your request to +65 31385115.

4. Leave a message under Leave Message in the app.

*Rescheduling charges may apply for rescheduling of booking with less than 48 hours advance notice.