How do I cancel a booking? Follow

You can cancel your booking by logging into the Client self service portal at http://helperoo.me .

You are not allowed to cancel the booking via the self service portal with less than 48 hours advance notice.

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Do reach out to us through one of the following channels should you need to cancel your booking with less than 48 hours advance notice : 

1. Submit a request ticket through the "Support/FAQ" page.

2. Email to support@helperoo.com.sg from your registered email with Helperoo stating your request.

3. Whatsapp your request to +65 31385115.

4. Livechat with our agent by clicking on the livechat widget at the bottom right of your screen on our homepage.

*Cancellation charges applies for bookings made under One-Off Clean or Move In/Out Clean. 

**Cancellation charges will also be imposed for cancellation of Regular Clean booking with less than 48 hours notice period.