Frequently asked questions
How do I sign up for an account to make booking?
Why do you need my credit card details?
What is the minimum duration for a cleaning session?
What are the booking frequencies that Helperoo offers for cleaning sessions?
Do I have to provide cleaning tools and materials?
How do I change the date / time for my booking?
How do I cancel a booking?
Managing bookings from the app
Will there be a cancellation fee if I cancel my booking?
How do I change a cleaner?
Payment & Security FAQ
How do I use my discount coupon?
When will I be charged for the booking?
Will I be issued any receipt for the booking?
What payment methods does Helperoo offer?
Managing payments from the app
How do I change my credit card details?