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FAQ Overview

Frequently asked questions

Account FAQ
  • How do I sign up for an account to make booking?
  • Why do you need my credit card details?
  • What is the minimum duration for a cleaning session?
  • What are the booking frequencies that Helperoo offers for cleaning sessions?

Booking FAQ
  • Do I have to provide cleaning tools and materials?
  • How do I change the date / time for my booking?
  • How do I cancel a booking?
  • Managing bookings from the app
  • Will there be a cancellation fee if I cancel my booking?
  • How do I change a cleaner?

Payment & Security FAQ
  • How do I use my discount coupon?
  • When will I be charged for the booking?
  • Will I be issued any receipt for the booking?
  • What payment methods does Helperoo offer?
  • Managing payments from the app
  • How do I change my credit card details?

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