Frequently asked questions
How do I make a booking?
Why do you need my credit card details?
What is the minimum duration for a cleaning session?
What are the booking frequencies that Helperoo offers for cleaning sessions?
Managing Your Booking
How do I change the date / time for my booking?
How do I cancel a booking?
Will there be a cancellation fee if I cancel my booking?
How do I change a cleaner?
Payment & Security
When will I be charged for the booking?
Will I be issued any receipt for the booking?
What payment methods does Helperoo offer?
How do I change my credit card details?
Using The Client Portal
Adding the client portal as a home screen icon on your mobile phone (Android & iOS)
How to log in to your client portal
Managing bookings from your client portal dashboard
Managing payments from your client portal dashboard