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Karren Tan

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Latest activity by Karren Tan
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    Karren Tan created an article,

    Do I have to provide cleaning tools and materials?

    You will have to provide the basic cleaning tools and materials if you have booked "weekly", "fortnightly" and "one-off" cleans. Below is a list of items required and we seek the assistance of the ...

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    Karren Tan created an article,

    How do I use my discount coupon?

    Step 1 : Enter coupon details - Click on "Have a coupon?" at the payment page and key in your coupon code.     Step 2 : Apply coupon - Click on "APPLY" after you have keyed in a valid coupon code....

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    Karren Tan created an article,

    Managing payments from the app

    Easily view all your pending payments and make payments online. The Helperoo app will keep track of your invoices and receipts for you, and you can download them at any time. To get started, s...

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    Karren Tan created an article,

    Managing bookings from the app

    You can check manage bookings such as booking an appointment, checking your upcoming or past appointments, rescheduling or canceling an appointment etc. from the app.   Booking an appointment 1. Cl...

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    Karren Tan created an article,

    What payment methods does Helperoo offer?

    Currently, we only offer payments through credit or debit cards.

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    Karren Tan created an article,

    How do I change my credit card details?

    For customers who booked recurring sessions, do reach out to us through one of the following channels should you need to update your credit card details :  1. Email to support@helperoo.com.sg from ...

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    Karren Tan created an article,

    Will I be issued any receipt for the booking?

    A receipt after successful payment will be sent to your email by the payment gateway, Stripe.

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    Karren Tan created an article,

    When will I be charged for the booking?

    For customers who booked one-off session, you will be required to pay at the point of booking. For customers who booked recurring sessions, you would be required to authorise your credit card for f...

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    Karren Tan created an article,

    How do I change a cleaner?

    Should you feel that there is a need to change a Helperoo, do reach out to us through one of the following channels : 1. Email to support@helperoo.com.sg from your registered email with Helperoo st...

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    Karren Tan created an article,

    Will there be a cancellation fee if I cancel my booking?

    A cancellation fee of 50% of the session fee will be charged in the event of cancellation. Recurring clean customers will be allowed to cancel one session free of charge for every month by giving a...